You can find the estimated delivery date in the PDF attachment to your order confirmation, in the upper right corner. As soon as your order has been shipped, you will also receive a shipping confirmation via email.

As soon as your order has been shipped, you will receive a shipping confirmation via email. It will include a link to track your shipment.

Please start by checking the estimated delivery date and the current status of your shipment using the tracking tool. If there are significant delays, please feel free to contact our customer service team.

Please email photos of the item, a brief description of the problem, and your order number to info@altruan.de. Our customer service team will review your request as soon as possible and work with you to find a solution.

Incorrect or Missing Items: What We Need and What to Do Next

Items arrived damaged: How to report the damage

Please send your return to:

Altruan GmbH
Altruan Ring 1
84323 Massing
Germany

If possible, please include your order number with your return so that we can process it quickly.

Step by Step: How Do I Return an Item?

As soon as we receive and inspect your return, we will issue a refund via the payment method you originally selected.

Cancel Your Order and Receive a Refund

You can access your invoice at any time in your customer account directly under the corresponding order by clicking the “Download Invoice” button.

Alternatively, you can request the invoice through our customer service.

How do I get my invoice?

You can unsubscribe from the newsletter at any time by clicking the unsubscribe link in one of our emails. You can manage other notification settings in your customer account.